FAQs

Frequently asked questions

Straight answers about CareVault HMS: security, go-live, data migration, integrations, training and support.

CareVault is a cloud-based hospital management system that brings OPD, IPD, beds and wards, pharmacy, laboratory, billing, insurance and TPA, inventory, staff and reporting into a single platform you can use from any browser or mobile device.

No. CareVault is a SaaS platform hosted on secure cloud servers. All you need is an internet connection and a browser. Updates, backups and maintenance are handled by us automatically.

Data is encrypted in transit and at rest, backed up daily and protected by role-based access with a full audit trail of every action. Enterprise customers can also choose a dedicated server or private cloud deployment.

Yes. Our onboarding team migrates patient records, masters (doctors, services, tariffs, items) and opening balances from Excel or most existing HMS software — free of charge on every plan.

Most clinics go live in 2–3 days. Hospitals typically go live within 1–2 weeks, including configuration, data migration and staff training.

Yes. The Professional and Enterprise plans let you manage multiple hospitals, clinics and collection centres from one account, with branch-wise billing, stock and staff plus consolidated reporting.

CareVault integrates with lab analyzers (LIS interfacing), DICOM/PACS imaging, Tally, Razorpay and UPI payments, WhatsApp, SMS and email gateways, ABDM/ABHA and TPA portals. Custom integrations are available via our APIs.

Yes ÔÇö we give every hospital a free personalised demo built around its own workflows, and data migration is free when you go live. Support is available 24/7 by phone, email and WhatsApp, and Enterprise customers get a dedicated account manager.

Yes. CareVault runs in any modern browser on desktops, laptops, tablets and phones, so doctors, nurses and front-desk staff can work from the ward, the clinic or home. There is nothing to install.

Yes. Start with the modules you use today, such as OPD, billing and pharmacy, and switch on more modules, users, beds or branches whenever you need them. You only pay for what you use.

Yes. Front-desk staff can create or link a patient's ABHA number during registration, and CareVault works with India's Ayushman Bharat Digital Mission (ABDM) for sharing health records.

Yes. Our onboarding team gives hands-on training to every department during go-live, and afterwards your staff can reach our support team 24/7 by phone, email and WhatsApp.

Your data is stored in secure data centres in India. It is encrypted in transit and at rest and backed up automatically every day.